Terms of service

Welcome to ramanaiyer.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using Ramanaiyer.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Us

ramanaiyer.com is an online platform offering traditional sweets, snacks, and related food products for purchase and delivery.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is accurate and complete.

3. Products and Pricing

  • We strive to ensure that all product descriptions, images, weights, and prices are accurate.

  • Product images are for illustrative purposes only. Actual appearance may vary slightly.

  • Prices are subject to change without prior notice.

  • We reserve the right to modify, discontinue, or limit the availability of any product at any time.

4. Orders and Acceptance

  • Placing an order constitutes an offer to purchase products from ramanaiyer.com.

  • We reserve the right to accept, reject, or cancel any order at our discretion.

  • Orders may be canceled due to product unavailability, payment issues, pricing errors, or suspected fraudulent activity.

  • In the event of cancellation after payment, eligible refunds will be processed according to our Refund Policy.

5. Payments

  • All payments must be made through the payment methods available on the website.

  • Orders will be processed only after successful payment confirmation.

  • ramanaiyer.com does not store customers' payment card details.

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on location and courier service availability.

  • Customers are responsible for providing accurate shipping information.

  • Ramanaiyer.com is not liable for delays caused by courier partners, weather conditions, government restrictions, or other circumstances beyond our control.

7. Returns and Refunds

  • Due to the perishable nature of sweets and food products, returns are generally not accepted.

  • Refunds or replacements may be provided in cases of damaged, incorrect, or missing items, subject to review.

  • Customers must report delivery-related issues within 24 hours of receiving the order.

Please refer to our Return & Refund Policy for detailed information.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Interfere with the website's operation or security.

  • Attempt unauthorized access to any part of the website.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Provide false or misleading information.

9. Intellectual Property

  • All content on ramanaiyer.com, including logos, text, images, graphics, product descriptions, designs, and trademarks, is the property of ramanaiyer.com or its licensors.

  • No content may be copied, reproduced, distributed, or used without prior written permission.

10. Food and Allergen Information

  • Our products may contain or come into contact with ingredients such as milk, nuts, wheat, sesame, and other allergens.

  • Customers with food allergies or dietary restrictions should review product information carefully before purchasing.

  • ramanaiyer.com shall not be responsible for allergic reactions resulting from consumption of our products.

11. Limitation of Liability

To the maximum extent permitted by law:

  • ramanaiyer.com shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

  • Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

12. Privacy

Your use of ramanaiyer.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Updated terms will be posted on this page with the revised effective date.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu, India.

15. Contact Us

For any questions regarding these Terms of Service, please contact:

ramanaiyer.com
Email: ramanaexp@gmail.com
Phone: +91 96551 05555
Address: No.4/1026, West Agraharam, Biksandar Kovil, No.1 Tolgate, Trichy – 621 216,Tamilnadu, India

By using ramanaiyer.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.